Action on Pain is run entirely by volunteers who either have chronic pain or are affected by it in one way or another. PainLine -our telephone helpline has developed a reputation of giving straight talking friendly advice that is both down-to-earth and realistic. AOP promotes the positive side of living with chronic pain through its range of publications and the information it provides via the website. Our Mobile Information Unit provides a valuable service enabling AOP to meet people affected by chronic pain on a face-to face basis with the facility to provide a confidential environment if required.
Action on Pain is a national charity however we have tried to remain relaxed and informal in our approach ensuring that people enjoy easy access to our services wherever they are. We provide support beyond the UK having built up links with similar organisations across the world.
Our website sees a month-on month increase in unique hits and PainLine has a year-on-year increase in calls. That we get regular return callers to PainLine is perhaps a good barometer for the success and quality of the support we seek to provide.
All the advice we give is impartial and we try to offer a friendly and personal service. We are not able to provide medical advice as our volunteers are not qualified to do so however we often know “a man who can”
PainlIne is open between 1000-1600hrs Monday to Friday with an answerphone out of hours on 0345 6031593 which may be free to some callers depending on who provides your telephone service. As we rely on volunteers there may be a time when you get the answerphone during our “open” hours. Please leave a message as we always get back to you.
You can write to us at: Action on Pain 15 Blackthorn Drive Scarning Norfolk NR19 2UJ
You can e-mail us at: